Support

Having a problem or have an idea? Write to us and we’ll get back to you within a few business days.

Including your device model, iOS version and a short description of the problem helps us a lot.

FAQ

I lost my progress. Can I get it back?

Progress is stored only on your device. Deleting the app or resetting the device removes it, and we can’t restore it.

I bought gems but didn’t receive them.

Close and reopen the app; completed purchases are delivered at launch. If they still don’t arrive, email us a screenshot of the receipt. Refunds are handled by Apple: reportaproblem.apple.com

Ads won’t load.

Check your internet connection and wait a few seconds. Rewarded ads aren’t always available; the button turns on when one is ready.

How do I change ad and tracking permissions?

Tracking: iPhone Settings > Privacy & Security > Tracking. In Europe, also in the game under Settings > Ad privacy options.

How do I change the game’s language?

The game follows your iPhone’s language (English or Turkish). To change it just for this game, go to iPhone Settings > Rush Valley > Language.

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